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Contract Managing Editor for website update, network/storage exp req’d, ~4 months, onsite San Jose (CSM-421)

Job code: CSM-421
Compensation: Open, 1099 or corp-to-corp (or W2 by request)
Audience: IT/network/storage managers, directors, and C-level executives
Location: Entirely onsite in San Jose (required)
Starts: ASAP
Duration: Full-time, 40 hrs/week, four (4) months (through November 1)
Relo/Visa help: No
Representation: Principals only, please

This leading networking storage industry company needs a contract Managing Editor to coordinate the efforts of up to five copywriters updating multiple web sites to make the experience seamless and the content clear, concise, and findable.

You’ll work onsite in San Jose reviewing and editing copy for 800+ web pages from three distinct web domains, overseeing and driving all aspects of content creation by collaborating with in-house SMEs and managing copywriter and editor resources.

You’ll focus on enhancing existing product, solution, and technology-related content and will add approximately 10% original material, so you’ll need a working understanding of contemporary networking and/or storage products.

Of course you’ll also need superior copyediting and project-management skills.

The audience for this content includes IT, network, and storage managers, directors, and C-level executives and the content will be deployed via direct sales, OEMs, channel partners, distributors and system integrators.

This will be full-time (40 hours/week), fully onsite work in San Jose, through November 1, 2014. The pay rate is open but the client is price-sensitive and the bidding is currently in the proposal stage.

Required:

  • Solid working knowledge of storage and networking technology
  • Excellent copyediting and proven project-management skills
  • Track record of productive collaboration with cross-functional teams as well as autonomous productivity
  • Full-time availability
  • Ability and willingness to work entirely onsite in San Jose (travelling at your own expense)

Desired:

  • Experience writing about storage technology for Hitachi Data Systems, NetApp, Brocade, EMC, etc.
  • Technical publications management background

To apply:

Please email your Word-formatted resume (and a cover letter highlighting any relevant but less-than-obvious experience) to Andrew Davis, synergistech@gmail.com, citing “CSM-421” in your Subject line.

Contract Technical Writer, mobile dev ecosystem API doc from scratch; 2/5 onsite Menlo Park (CME-420)

Job code: CME-420
Compensation: Up to $85/hr 1099 or corp-to-corp (or W2 by request), with potential to convert to staff/FTE
Audience: Two dozen mobile handset + applications vendors, part of new non-Android, non-iOS alliance
Location: Average of two (2) meetings/week onsite in Menlo Park
Starts: ASAP
Duration: Full-time, 40 hrs/week, three (3) months, renewable long-term
Relo/Visa help: No
Representation: Principals only, please

This thriving multinational electronics vendor’s entrepreneurial incubator team needs a contract Technical Writer to create original API reference content for a novel mobile developer ecosystem.

In addition to researching, designing, and writing their new product’s programmer reference guide, you’ll advise on the best RESTful API content delivery tools and processes; this team has no content infrastructure yet.

You’ll work as independently as possible to support new releases every three-to-four (3-4) months. To that end, you’ll need to be able to write sample code, ideally in Scala but otherwise in Java, C++, Python, and/or JavaScript. Once you’re up to speed, onsite meetings in Menlo Park (near Hwy 280) should only be necessary a couple (2) times/week.

The incubator’s longer-term deliverables will include mobile products leveraging big data, cloud, and Internet of Things technology. In addition to writing API reference documentation, you’ll have the chance to contribute to the style guide, FAQs, articles, best practices, and developer tutorials as well as represent the company at developer conferences, hackathons, and (via forums) to its users.

The ideal candidate has solo-mode experience creating original RESTful API reference documentation for mobile platform technology, strong Java skills, and exposure to Scala and/or the Play framework.

This will be full-time (40 hours/week), partially onsite work in Menlo Park, lasting at least three (3) months and (potentially) renewing long-term. You’d be paid on a 1099 basis, unless you prefer W2. If all goes well and you’re amenable, there’s the potential to convert to staff status.

Required:

  • Strong experience writing original API reference documentation in solo mode
  • Solid knowledge of RESTful web services, HTTP, and web service technologies
  • Proven ability to read (and create commented code samples) in Java, C++, Python, and/or JavaScript
  • Track record of autonomous productivity in a software development startup environment
  • Sharable, relevant writing samples and reachable references
  • Full-time availability
  • Ability to work onsite in Menlo Park, CA, up to twice a week (traveling at your own expense)

Desired:

  • Exposure to Scala
  • Familiarity with the Play framework
  • Working knowledge of cloud computing
  • Degree in Computer Science or directly related discipline

To apply:

Please email your Word-formatted resume (and a cover letter highlighting any relevant but less-than-obvious experience) to Andrew Davis, synergistech@gmail.com, citing “CME-420” in your Subject line.

Contract-to-Staff Senior Technical Writer, API + netadmin doc, unstruct’d FM, mostly offsite/Mountain View, >12 mos (SNA-419)

Job code: SNA-419
Compensation: Up to $58/hr W2 (with no-cost health + dental insurance & matching 401k) or $67hr 1099 or corp-to-corp, then competitive base salary and excellent benefits
Audience: Software developers, network administrators, system administrators, IT operations staff in IPTV data center
Location: Two visits/week to Mountain View for information-gathering and review meetings, otherwise all offsite while on contract, then two partial days/week onsite after converting to staff
Starts: ASAP
Duration: Full-time, 40 hrs/week, on contract for up to 12 months then converting to staff
Relo/Visa help: No
Representation: Principals only, please

This multinational mobile technology company needs a contract-to-staff Senior Technical Writer to create API reference as well as network administration manuals for its sophisticated internet TV (IPTV) services.

You’ll use unstructured FrameMaker and Webworks ePublisher to update and augment developer reference content as well as installation, configuration, and tuning documentation for programmers as well as network administrators, system administrators, and other IT personnel managing its 36-server TV services platform. You’ll collaborate with teams in India, the UK, and Canada as they migrate their platform product to a PaaS (cloud) service.

You’ll need at least a modicum of software development experience and a good basic understanding of object-oriented programming (OOP). For example, you’ll need to know the meaning, significance, and use of a method, property, class, subclass, object, event, and exception. In addition, you’ll need solid experience creating installation, configuration, and tuning documentation for complex client/server enterprise systems, a working knowledge of virtualized server technology, and high-quality, relevant portfolio samples.

The ideal candidate can read some object-oriented code and create simple code examples, or at least determine whether the samples the SMEs provide are useful and sufficient.

This will be full-time (40 hours/week), mostly offsite work with approximately two in-person visits per week to Mountain View for information-gathering and review sessions. The initial contract engagement will last up to 12 months, working either on a 1099 (paying to $67/hr) or W2 (paying to $58/hr) basis. Thereafter you’ll convert to staff status, working onsite in Mountain View an average of two days/week and earning a competitive base salary plus excellent benefits.

Required:

  • Working knowledge of object-oriented programming
  • Solid background creating API reference documentation for complex systems
  • Experience researching, documenting, and validating complex client/server network-administration procedures
  • Proficiency with (unstructured) FrameMaker
  • Knowledge of server virtualization technology from an IT operations perspective
  • Sharable, relevant writing samples and reachable references
  • Full-time availability
  • Ability to work onsite in Mountain View, CA, twice a week (traveling at your own expense)

Desired:

  • Understanding of one or more broadcast TV technologies such as MPEG/H.264 video, AC3/AAC audio, IPTV, and set-top boxes
  • Casual hands-on experience reading and writing object-oriented code, even if just for personal curiosity

To apply:

Please email your Word-formatted resume (and a cover letter highlighting any relevant but less-than-obvious experience) to Andrew Davis, synergistech@gmail.com, citing “SNA-419” in your Subject line.

Staff Lead Technical Writer, PaaS API ref doc, smart grid analytics, onsite Redwood City (SLR-418)

Job code: SLR-418
Compensation: Very competitive base salary, performance bonus, pre-IPO stock options, full medical + dental + vision coverage
Audience: External engineers implementing data integration and big-data analytics platform to optimize the smart grid
Location: Onsite daily in Redwood City, CA
Starts: ASAP
Duration: Full-time employment (FTE), indefinite
Relo/Visa help: No
Representation: Principals only, please

This fast-growing data analytics platform startup, led by one of the most experienced and successful CEOs in Silicon Valley, needs an accomplished staff Lead Technical Writer to own their API developer reference doc and guide the fledgling department to greatness.

You’ll research, plan, write, validate, and deliver reference materials to support developers and data integrators. Your API documentation, code samples, and related content will enable customers to build on and extend the company’s applications, use batch and streaming web services methods to integrate data sources, and design and code analytics algorithms.

Now is a great time to come aboard at this 100-person company; they’re opening their architecture, refactoring existing functionality, and starting anew on the content development front. Their old doc set, authored in XMetaL, is all-but-useless; you’ll have free reign to pick new authoring tools, processes, and people.

Your first priority will be to document their data integrator product, so the more you know about ETL (data extraction, transformation, and load) techniques the better. Your ability to read and write supporting code samples yourself (mostly JavaScript in JSON) will help a lot, even though the SMEs (up to the CEO) are committed to getting doc done right and will pitch in if asked.

Later on, you’ll document their analytics engine’s data aggregation from streaming services, security, logic, and application development tools and, after that, their machine-learning module’s tools for building analytic algorithms. Last, but not least, you’ll help explain their web front-end development tools.

You’ll work entirely onsite in Redwood City, reporting to the Senior Director of Education Services. As the first Technical Writer, you’ll be charged not only with creating lots of original content but also with picking and implementing authoring tools (collaborative capabilities would be nice, but they already have foreign customers and will need to translate their content) and building out the content team.

This is a salaried, full-time employee (FTE) job working entirely onsite in Redwood City. You’ll earn a highly competitive salary, performance bonus, pre-IPO stock options, and full benefits (plus gym membership, fully stocked kitchen, and Friday evening socials with food, beverages, and music).

Required:

  • Solid experience researching and writing original API reference content about complex software
  • Understanding of ETL techniques, application development, and/or machine learning
  • Ability to read and write JavaScript code
  • Strong consensus building and project management skills
  • Sharable, relevant writing samples and reachable references
  • Full-time availability
  • Ability to work onsite daily in Redwood City, CA (traveling at your own expense)

Desired:

  • Experience working with big data analytics
  • Exposure to machine learning concepts (linear regression, PCA, decision trees, k-means clustering)
  • Familiarity with wikis and one or more DITA XML authoring tools

To apply:

Please email your Word-formatted resume (and a cover letter highlighting any relevant but less-than-obvious experience) to Andrew Davis, synergistech@gmail.com, citing “SLR-418” in your Subject line.

Contract Technical Writer, netadmin doc, unstruct’d FM, mostly offsite/Mountain View, 6+ months (CNA-417)

Job code: CNA-417
Compensation: Up to $54/hr W2 (with no-cost health + dental insurance & matching 401k) or $63/hr 1099 or corp-to-corp
Audience: Network administrators, system administrators, IT operations staff in IPTV data center
Location: Two visits/week to Mountain View for information-gathering and review meetings, otherwise all offsite
Starts: ASAP
Duration: Full-time, 40 hrs/week, six (6) months (renewable)
Relo/Visa help: No
Representation: Principals only, please

This multinational mobile technology company needs a contract Technical Writer to create network administration manuals for its sophisticated internet TV (IPTV) services.

You’ll use unstructured FrameMaker and Webworks ePublisher to update and augment installation, configuration, and tuning documentation for network administrators, system administrators, and other IT personnel managing its 36-server TV services platform. You’ll collaborate with teams in India, the UK, and Canada as they migrate their platform product to a PaaS (cloud) service.

The ideal candidate has solid experience creating installation, configuration, and tuning documentation for complex client/server network-based enterprise systems, a working knowledge of virtualized server technology, and high-quality, relevant portfolio samples.

This will be full-time (40 hours/week), mostly offsite work with approximately two in-person visits per week to Mountain View for information-gathering and review sessions. The initial (renewable) engagement will last six (6) months. You can work on either a 1099 (paying to $63/hr) or W2 (paying to $54/hr) basis.

Required:

  • Experience researching, documenting, and validating complex client/server network-administration procedures
  • Proficiency with (unstructured) FrameMaker
  • Knowledge of server virtualization technology from an IT operations perspective
  • Sharable, relevant writing samples and reachable references
  • Full-time availability
  • Ability to visit Mountain View, CA, for mid-day meetings twice a week (traveling at your own expense)

To apply:

Please email your Word-formatted resume (and a cover letter highlighting any relevant but less-than-obvious experience) to Andrew Davis, synergistech@gmail.com, citing “CNA-417” in your Subject line.

Staff Junior Technical Writer, storage doc storage technology chip doc + datasheets, onsite Santa Clara (SDT-416)

Job code: SDT-416
Compensation: Competitive salary, plus full employment benefits
Audience: Engineers manufacturing hard disk drive (HDD) and solid state drive (SSD) solutions
Location: Onsite in Santa Clara, CA (Hwy 237 between Lawrence Expwy and Great America Pkwy
Starts: ASAP
Duration: Full-time employment (FTE), indefinite
Relo/Visa help: No
Representation: Principals only, please

This successful semiconductor industry company needs a staff Technical Writer to write both original procedural and reference content as well as maintain existing datasheets for data storage technology (HDD and SSD) engineers.

This is an excellent opportunity for a recent grad or junior-level Technical Writer who is curious about the science behind storage technology. You’ll get involved in the full lifecycle of content development and delivery, using FrameMaker and Visio to create and augment important product documentation. You’ll help assess customers’ needs, prioritize in-demand features, and use feedback to improve the content.

You’ll work onsite in Santa Clara as part of a substantial technical writing team, led by an experienced publications manager who’s good at mentoring.

The ideal candidate has graphic design or illustration skills and experience in the semiconductor industry. Neither of these is as important, though, as excellent problem-solving skills and a can-do spirit.

This is a full-time (40 hours/week), salaried, fully onsite employee position in Santa Clara. You’ll earn a competitive salary and receive comprehensive employee benefits.

Required:

  • No more than three (3) years’ experience as a Technical Writer – really! – or equivalent experience
  • Working knowledge of style guides (e.g., Chicago Manual of Style, Microsoft Manual of Style)
  • Strong organizing, planning, and project-management skills
  • Bachelor’s degree
  • Focused, positive mindset and bias toward getting stuff done

Desired:

  • Work experience in the semiconductor industry (or an understanding of HDD and SSD fundamentals)
  • Graphic design/illustration skills

To apply:

Please email your Word-formatted resume (and a cover letter highlighting any relevant but less-than-obvious experience) to Andrew Davis, synergistech@gmail.com, citing “SDT-416” in your Subject line.

Staff Content Strategist & UI text Writer. UX bgr + proj mgt req’d, Agile + global content exp pref’d; onsite Mountain View (SSU-415)

Job code: SSU-415
Compensation: Competitive base salary, performance bonus, and legendary employee benefits
Audience: End users of consumer web apps
Location: Onsite in Mountain View, CA
Starts: ASAP
Duration: Full-time employment (FTE), indefinite
Relo/Visa help: No
Representation: Principals only, please

Our admired consumer software client needs a staff UX Writer/Content Strategist to both design and create crisp, helpful UI text that enhances customer experiences for their popular web app ecosystem.

Not only will you create great onscreen prose for end users, you’ll also help set the vision for content and drive cohesive product narratives across multiple platforms and touch points.

You’ll collaborate with designers, researchers, product managers, prototypers, engineers, marketing, and customer operations to define requirements and establish a unified voice and standard terminology across products. In addition to becoming an expert in your product, you’ll become the “go-to” resource for user experience writing, using hard data as well as logic and empathy to inform content choices. Your recommendations will include not just the right words but also complementary data and images.

You’ll manage projects and stakeholders to achieve consensus, then drive the resulting vision for product content across the product domain, delivering cohesive narratives throughout the product (and working with marketing and operations to improve the consistency of those narratives beyond it). Oh yes, and you’ll also document standards for messaging frameworks and style guides as well as develop concepts for content in early stage (pre-release) products.

The ideal candidate is a passionate advocate for user-centered design, and is committed to anticipating users’ needs by understanding behaviors.

This is a salaried, full-time employee (FTE) job working entirely onsite in Mountain View. You’ll earn a highly competitive salary, performance bonus, and (post-IPO) stock options.

Required:

  • Solid experience creating style guidelines to help editorial/content work scale
  • Proven ability to define project schedules, scope work, and manage diverse stakeholders
  • Deep experience writing or doing developmental editing for a digital site or technology brand, as well as applying content strategy principles
  • Strong working knowledge of content management, online publishing tools, and spreadsheets
  • Track record of successful consensus-building and quick, autonomous productivity

Desired:

  • Experience writing for a digital site or technology brand, with a focus on responsive writing (strategy for text that appears in multiple platforms and operating systems)
  • Familiar with Adobe Creative Suite
  • Advanced degree in a writing-related field
  • Background working in an Agile product development environments
  • Track record of successful collaboration with UX, product, legal, marketing, and design partners
  • Working knowledge of localization best practices and how to create content for a global audience

To apply:

Please email your Word-formatted resume (and a cover letter highlighting any relevant but less-than-obvious experience) to Andrew Davis, synergistech@gmail.com, citing “SSU-415” in your Subject line.